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Limited Warranty Terms & Conditions
OEM Defective
Product Return :
All claims of a defective OEM ~ Original Equiptment Manufacturer product(s) return must be made within 90 days of invoice date.

• When a product is valued as defective by a customer;
• Send recongnition to Inks Etc. by sending an email statement at info@inks-etc.org and a Return Request Form will be given to you in 2-3 business days to fill out.
• Email the form to Inks Etc. LLC's email address: info@inks-etc.org and a "Return Authorization Number" will be included with "Instructions" on how to correctly prepare your package for the return.
•  Items MUST be placed in the ORIGINAL PRODUCT BOX and returned in a separate shipping carton. We are unable to credit any returns without the original product box.
•  Do not mark the product box. Non- Defective items returned with marks, stickers, tape, tags, packing labels, or any other writing on the product boxes will not be accepted and will be returned to you at your expense beginning at $11.95 plus.
•  This Return Request Form is valid only for the items listed below. Please do not return any items for which you have not received a Return Authorization. Returns for non-defective stocking items are subject to a 15% restocking fee, a 20% restocking fee after 30 days after invoice date.
•  Returns for non-defective stocking items can't be returned after 90 days. All non- defective or non Inks Etc. error returns must be in 100% resalable condition or they will be returned to you at your expense beginning at $11.95 plus rate.
•  Your account will be credited after your items have been received and inspected in our warehouse. Items returned in poor condition may be denied credit or subject to a restocking fee. If product is returned without an approved Return Authorization, Product is returned that was not purchased from our company, or empty cartridges are returned, you will be notified and have one week to respond or product will be disposed of and no credit will be issued.
•  You may also request the product to be shipped back to you at your expense beginning at $11.95 plus rate.
•  Your Return Request Form expires in 30 days. After 30 days, this RA will be cancelled and returned items will not be accepted.
Compatible Defective
Product Return :
All claims of a defective COMPATIBLE product(s) must be made within 1 year of invoice date. Same as OEM; see above.
Inks Etc.'s Guarentees Inks Etc. guarantees every "COMPATIBLE" cartridge to be Free of defects for 1 year from the date of purchase. We will replace the cartridge or refund the full price of any found to be defective. We also guarantee that, subject to conditions stated below and under normal use, our printer cartridges will not cause damage, abnormal wear, or deterioration to any compatible printer. If a defect in a compatible cartridge causes printer failure, we will reimburse the customer for the full amount of all service and repairs on the printer. The warranty is dependent upon the customers providing us with satisfactory evidence that the printer failure was due to a defect in the compatible cartridge, including a written statement on an authorized service providerís letterhead, dated and signed by the companyís service representative.
      ---------------------------------- Please Note: ----------------------------------
It is illegal for a printer OEM to void a warranty if you use non-OEM supplies. Government legislation prevents any manufacturer from making printer warranties dependent upon the use of their own brand OEM supplies.
Credit Reimbursement Terms & Conditions
Credit Transit to NON-Defective Product Return: To receive a credit for product(s) damaged in transit, the product must be signed for as damaged by Inks Etc.; and the damage must be reported to Inks Etc. within 3 business days of the receipt of the product.